FAQ's
Do you provide International delivery?
We ship our pretty parcels all over the world, please select international shipping at check out and fill in your delivery address.
How do I return an item?
Take any unworn (and not personalised) items back to the post office in their original condition and box. The return address can be found on your receipt.
What is your returns policy?
Any items can be returned within 14 days of delivery provided they are returned in the same condition they were sent.
However, any personalised items cannot be refunded.
How do I track my order?
All of our parcels are sent recorded delivery. You can find your delivery provider and tracking number on your shipping confirmation email.
How can I contact you?
Should you wish to contact us at any point, please visit the Contact Us page or email admin@violetandemily.com.
What are your payment options?
At the minute you can pay via debit or credit card and PayPal. Please select your desired payment method at checkout.